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Terms and Conditions

Quotations, flight numbers and proposed hotels are subject to change until confirmed. All hotels and flights mentioned in our cost quotes and on our website, are only proposed and indicative ones, but we are not able to guarantee availability, until bookings have been made. Bookings are made after receiving your acceptance of our proposal and an advance deposit. If we are not able to book what we have proposed, we will give you alternative options and ask for your approval before securing the booking.

The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between Trans World Holidays and its clients. It is extremely important that you understand and accept these Terms and Conditions.

Payment
A deposit of 20% of the total invoice is required (unless specified otherwise in certain cases) to proceed with the reservations and send you a status report. The Consultant confirming your tour, will also advise you regarding schedule for final payments.

Payments of deposits and final amounts can be made either by Bank transfer (RTGS / NEFT), or by Cheque / Draft , payable in Delhi , favoring Trans World Holidays. Our Bank Account details for sending payments are

Beneficiary Name : Trans World Holidays
Account Number : 0037360228
Bank Name : Citibank NA
IFSC Code : CITI0000002

Amendment
We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability for the new requirements. However, the changes will be subject to certain amendment / administration charges, details of which will be advised to you by the Sales Consultant.

Cancellation and Refund
We would deeply regret your decision to cancel your confirmed travel arrangements, however we realize that there are many valid reasons that this can happen. Cancellation must be notified in writing and will take effect the day it is received by Trans World Holidays. Cancellation Penalties will apply , details of which will be advised to you by the Sales Consultant.

Passports and Visas
You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Trans World Holidays, will be happy to assist you with completing the required documentation, but is unable to take complete responsibility of the same.

Travel Insurance
We strongly recommend that you take adequate Overseas Medi claim / Travel Insurance policy prior to travelling overseas, and it is your responsibility to check that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.  Trans World Holidays is happy to assist you with arranging Travel Insurance.

Amendments to confirmed arrangements
Trans World Holidays offers its clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers' prices.

While Trans World Holidays will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.

Complaints and Claims
Shall you feel unsatisfied with any service Trans World Holidays has provided, please notify our local representative or us to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Trans World Holidays will not be liable for any claims made later than 15 days after the completion of your tour.

Communications
You can contact Trans World Holidays via the web form from www.transworldholidays.in, email or phone.

Responsibility
Trans World Holidays shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Trans World Holidays' control. Neither Trans World Holidays nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.